User Guide

Report a Problem or Request a Service

Welcome to 311
Lafayette Consolidated Government's Request for Services
*For Emergencies Please Call 911
*Please note that IE 7 and above or Firefox 3 and above are required to run this application.

Lafayette Utilities System
To report Street Light Problems: (337) 291-5700, Tree Limbs over Power Lines: (337) 291-5711, Water Problems: (337) 291-5740, Wastewater Problems: (337) 291-5750, LUS Fiber: Video, Internet or Phone Problems: (337) 99-FIBER, (337-993-4237) or Click here to report the Utility issue online. Do not use the online tool to report emergencies, outages or situations that require immediate assistance. Instead, call (337) 291-5700.


  1. Identify the Request Type 1 (None Selected)

    Please use one of the tabs below to choose the item that best summarizes your request:

    Search Results for "" close

    No Request Types match your keywords. Please search again using different keywords.

      Request Types close

    Select the Request Type that most closely matches your request, or select a different department from the menu above:

    Select the Request Type that most closely matches your request:

    Selected Request Type: None

    Before continuing, please consider the information in the following links:

    The following links will open in a new window and will not interrupt your request:

    Would you like us to follow up with you?

    Before continuing, please consider the information in the following links:

    The following links will open in a new window and will not interrupt your request:

    Would you like us to follow up with you?
  2. Describe the Request2

    Answer any questions below as best you can. Any details you provide will help us assist you with your request.

    500 characters remaining.

    To attach files (such as photos or documents) to your request, click the “Upload File" button below.

    You may upload up to  files, no larger than  combined. Files with the following extensions are allowed:

    File Name File Size File Description (optional)
  3. Map the Request Location3

    Select a location by either entering the address in the box below of clicking a location on the map. This system may only be used to request service within the boundaries of the Lafayette Consolidated Government.

    House No. then Street Name - e.g.: 100 W UNIVERSITY AVE. Intersection Searches - e.g.: SHELL LN & CLAY RD

    Address Candidates

    Select the correct City:
  4. Enter Contact Information4

    Please enter your contact information below (all fields are required).

    Providing us with your email address will allow you to view the status of your request(s) online:

    Use the location from the map.
    Alert: Please enter a valid email address.
    Alert: Email addresses must match.
    Alert: Phone Number is invalid.
    Alert: Phone Number is invalid.
    Alert: The zip code is in an incorect format.
  5. Verify and Submit Request5

    Verify that the following information is correct. If it is not correct, click the appropriate tab above to correct it. If all the information below is correct, click "Submit Request."

    Request Type:

    None Selected

    Location Where Service is Needed:

    Alert: You must enter a valid address for the request location.
    Address
    City
    State
    Zip

    Description of Request:

    Additional Details
    Uploaded Files
    File Name File Size File Description
    No files uploaded

    Contact Information:

    First Name
    Last Name
    Email Address
    Home Phone #
    Other Phone #
    Contact Address
    City
    State
    Zip

Your request has been submitted. Your request ID is . Please record this ID and refer to it if you contact the City regarding this request.

The following information was submitted

Request Type:

Location Where Service is Needed:

Address
City
State
Zip

Description of Request:

Date and Time of Request
Additional Details
Uploaded Files
File Name File Size File Description
No files uploaded

Contact Information:

First Name
Last Name
Email Address
Home Phone #
Other Phone #
Contact Address
City
State
Zip

Thank you for your patronage!

Find Request Results

5 matching requests for "person@place.com":
Status
ID
Request Date

Comments for Request # 0***

Add a Comment

You can always check the status of your request by returning to this page and clicking on the "Find Existing Requests" button.